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FAQ'S - Frequently Asked Questions at PartyBanners.com


Here you will find answers to some of our most frequently asked questions like...

Question: “Can I pay you twice the amount that you're asking?”
Answer: “Sure.”


Actually this is a not-so-frequently asked question. Our real FAQ's begin below. Click on them to link to the answers!

Use the links below to quickly jump to the category of your choice or else begin scrolling down to learn more.

A - Z Quick Overview
About Our Banners

Contacting Us
Customer Service - Refunds - Returns
Ordering / Using the Shopping Cart

Payments / Using your Credit Card
Privacy / Use of Cookies
Security
Shipping & Delivery



A - Z Quick Overview

Q: Can you tell me about your site and what you offer?

A: You bet! That's why you're here. PartyBanners.com is an online banner store selling personalized banners that will enhance any occasion. We offer over 3500 unique banner designs in the widest variety of categories. They are available in 24 different bright, high-contrast 2-color combinations. You may purchase our banners using a major credit card though our secure and private online ordering and checkout system. All of our banner orders are shipped via USPS for dependable and fast delivery. Our site also offers a PartyFavors section with party ideas, gift-giving guides and more! Be sure to check out our site index to see a comprehensive view of the entire site. We're confident that you'll appreciate our site, our banners, and even have fun while you shop. Enjoy!


About Our Banners


Material

Q: What are the banners made of?

A: All our banners are made of a high-quality 13 ounce vinyl. Each square yard of material weighs only 13 ounces, so your banner is light weight and economical for both manufacture and shipping. Our banner material is considered medium-duty for durability.
Our state-of-the-art printing equipment produces very high quality graphics, including crisp text and bright colors, using safe, eco-friendly, water-based latex inks. We use a matte-finish vinyl which yields a slightly satin/semi-gloss look after inks are applied. This yields less glare when taking photos of our banners. No harsh chemicals are ever used, so our banners have no smelly fumes. Please see additional information below or contact us if you have additional questions.

Q: What about durability and physical properties?
A: Our 13oz. vinyl banners are tough - very well suited for any indoor applications. Good tear resistance - may be used for short-term outdoor installations with proper support and installation - use outdoors at your own risk in high winds/storms. Our banner material is considered to be of medium-duty strength. Please see our Use/Installation section below for more information. Our banners: Lay flat. Store well. Waterproof. Bright, fade-resistant colors. Our banners are printed on state-of-the-art equipment, using safe, eco-friendly, water-based latex inks...no harsh chemicals or smelly fumes ever! Please contact us if you have additional questions.

Q: How are the banners manufactured?
A: Our banners are made with a combination of computer-aided technology in design and state-of-the-art equipment in production. We print all our banners with latex, safe and eco-friendly water-based inks. We never use harsh chemicals in the printing process, which leads to smelly fumes after production, as many of our competitors do. All our banners are safe and well-suited for use in schools and hospitals, exceeding the safety and fire standards of these institutions. We aim to produce all our banners within tolerances of +/- 1/2” of the stated size. Our printing equipment produces very high quality graphics, including crisp text and bright colors. We use a matte-finish vinyl which yields a slightly satin/semi-gloss look after our high quality inks are applied. This yields less glare when taking photos of our banners.

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Color Choices
Q: What color options can I choose from?

A: Currently, we offer 24 different 2-color combinations for every banner design. They are: Black/White, Black/Yellow, Black/Gold, Blue/White, Blue/Yellow, Red/White, Red/Yellow, Red/Black, Light Blue/White, Pink/White, Violet/White, Green/White, Green/Yellow, Green/Gold, Teal/White, Purple/White, Purple/Yellow, Silver/White, Gold/White, Gold/Maroon, Orange/White, Orange/Black, Orange/Blue and Maroon/White. Our Silver and Gold colors have a rich metallic look. Here below is a chart of our current Color Combinations.

Avialable Color Options

Q: Where and when do I choose colors for my banner?
A: You'll be asked to make your color selection after you have chosen to add your banner to the shopping cart.

Q: Do the colors on my screen exactly match the actual banner colors?
A: No. Colors shown are approximations due to the limitations of the screen/monitor and browser capabilities. We do use browser-safe colors (no dithering) that display consistently within various browsers. The most difficult colors to represent onscreen are the metallic-look of our Silver and Gold. However, we do believe that you'll be delighted with the rich quality of all our banner colors.

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Designs / Selections
Q: How many banner designs do you offer and in how many categories?
A: Currently, we offer 3500+ designs in over 220 different sub or main categories. We are always developing new ideas for categories and sub-categories and are adding fresh, creative banner designs to our existing lineup. Do you have an idea or suggestion for a banner or new category? Let us know about it at customerservice@partybanners.com. Who knows?...you may receive a coupon for a free banner!

Q: Do your banners come in different styles?

A: Yes! Our banners come in traditional, contemporary and humorous styles - and almost everything in-between as well. Our styles are defined by the typefaces, the artwork or illustration, and by the sentiments expressed. We have varied styles for varied tastes and social settings. Whether you want something that's formal or informal, warm or funny, or even wacky or outrageous, we've got banners that say it right!

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Sizes / Type
Q: What sizes do the banners come in?
A: Generally speaking, the vast majority of our banners come in 6 different sizes. Each size is a "landscape-oriented" rectangle with the horizontal dimension longer than the vertical dimension. In addition, each size is generally proportionally-scaled to maintain the same graphic element relationships across all sizes. In other words, the banner design looks the same across all sizes...with no distortions.

Our Standard and historically best-selling size is our REGULAR SIZE at 14 inches tall x 5 feet wide
.
Here is our full list of Sizes:
SMALL SIZE
at 11 inches tall x 4 feet wide for only $19.95
REGULAR SIZE at 14 inches tall x 5 feet wide for $24.95
MEDIUM SIZE at 20 inches tall x 7 feet wide for $39.95
LARGE SIZE at 28 inches tall x 10 feet wide for $59.95
JUMBO SIZE at 36 inches tall x 12 feet wide for $84.95
SUPER SIZE at 63 inches tall x 22.5 feet wide for $279.95


VISUAL COMPARISON OF 6 DIFFERENT BANNER SIZES


Q: How large is the type on my banner?

A: Each banner is unique, and so type size varies with and within each design. We've made every effort to maximize the readability of all type within the parameters of each custom layout. We strive to make sure that each banner that we produce effectively communicates the intended message with the greatest impact.

Q: How will I know which banner size is best for my 'venue'?
A: REGULAR SIZE banners are historically our best-sellers for most personal celebrations and events, and are well-suited for most rooms or areas in a home or in any location where the banner will be seen from approximately 30 feet or less. However, larger banners are ideal for larger facilities - banquet halls, business or church areas, larger homes, or where larger type and graphics would be required for adequate viewing. Of course, the larger the banner, the greater the visual impact and the possibility of attracting increased attention from your intended audience.

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Personalization
Q: How and where do I personalize my banner?
A: You will be asked to enter your personal and custom information for your banner using an online form after you've decided to add the banner to the shopping cart. The cart system is smart and knows what to 'ask' you and will guide you through the entire process with ease.

Q: My personalization is lengthy, will it fit within the layout of my banner?
A: Each personalization area has limits (a maximum number of characters and spaces, which are stated in the appropriate shopping cart section). We may make minor size and type adjustments to make sure that your personalization looks great within the banner design.

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Pricing
Q: What do the banners cost?
A: Generally speaking, each banner design is available in 6 different sizes and price points (there are currently just a few exceptions).
Our best-selling size historically is our REGULAR SIZE for only $24.95 for a 14 inch x 5 foot size.

Here's the lineup of our CURRENT LIST PRICES for each size.
Small Size - 11 inches x 4 feet for $19.95
REGULAR Size - 14 inches x 5 feet for $24.95
Medium Size - 20 inches x 7 feet for $39.95
Large Size - 28 inches x 10 feet for $59.95
Jumbo Size - 36 inches x 12 feet for $84.95
Super Size - 63 inches x 22.5 feet for $279.95


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Grommets
Q: Can you fill me in about grommets?

A: Grommets are those brass “ringlets” that you find on the corners and edges of tarps and various other covers. They allow for rope, twine, or cording, to secure or attach the banner in place.



Our banners need grommets only if you find it necessary to use such methods for installing your banner. See question below for other methods of hanging/installing a banner.

The option to include grommets on your banner will occur after you click the “View Details” button link. We do not automatically recommend or include them with each order.
The inside diameter of our grommet is 3/8” and accommodates most any securing device (string, twine, rope, etc.). Our grommet charge is $3.00 (total) for regular and large sized banners. Banners 5 feet or less have 4 grommets in the corners, while banners 6 feet or more have 4 in the corners and 2 in the middle (top and bottom). Our Super Size Banners (22.5 feet long) will have grommets every 45 inches along the top and bottom.

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Use / Installation

Q: How should I hang my banner indoors?
A: Our customers use tapes, tacks, pins, staples or anything that seems to work for them. Grommets (see above) can also help by allowing cord or rope installations. We cannot recommend how to hang your banner or be responsible for your success or failure because of our complete lack of knowledge of your setting and situation. Use common sense and test your method first - that's always best!

Q: Can I use my banner outdoors?
A: We do not recommend our banners be used outdoors without sufficient backing or support, in case of high winds or a storm. Banners of any size will act like a sail on a boat - the larger the size, the more wind it will catch! Ordering your banner with our available grommet option will not necessarily guarantee success outdoors - the metal grommet could possibly tear through, even with moderately high winds, especially with our larger sizes. If desired, you may request that we use clear plastic grommets, which will provide greater strength and tear resistance when using heavy string, cords or ropes. Please use the Order Notes section at the end of the checkout process to make this request. Our banner material is considered a medium-duty banner material. It is best to try securing your banner to something that will provide some support or that will minimize the load of potential winds (i.e. a fence, wall, etc.). We cannot be held responsible for your installation and you use our banners outdoors at your own risk. The risk comes with the force of the wind, so please use your best judgment on when and where to install your banner outdoors for your event. Many thousands have used our banners outdoors with great success!

Q: Will I be able to use my banner again?
A:You bet! Take it down and roll it up with the graphics to the outside after removing any material used in installation. The material and colors are very resistant to fading (even in the sun) and should last for many years to come. We do not guarantee our banners for other than their one-time use and do not warrant their fitness for any special purpose, including outdoor installations (please see above).

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Care / Storage
Q: How should I store my banner for future use?
A: Remove any materials used in installation and roll the banner up with the graphics to the outside. Store in a cool, dry place, protected from damage from crushing and the weight of other objects. Your banner will be best next time, if stored in a vertical (standing) position.

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Contacting Us

INSTRUCTIONS FOR SENDING A PHOTO TO US:

After ordering, email your photo to us along with YOUR ORDER NUMBER. We'll send a proof to you for your approval before we produce the banner. Send a large High-Resolution photo file to customerservice@partybanners.com. File format can be a JPEG, TIFF, PNG, PSD, EPS, AI, or PDF file. Make sure to send the highest quality photo possible, especially if you are ordering a larger size banner. Also, please indicate any "Cropping Instructions" for the photo, in case any cropping is required on our part to make the photo production/layout ready. Call our Customer Service Line at (248) 293-0668 if you have any questions.

Q: How do I make contact if I have a comment or question?

A: Please use the following email link or write to the address below.


Questions and Comments: customerservice@partybanners.com

U.S. Postal Address:
PARTYBANNERS.COM
Attn: Customer Service
1679 West Hamlin Rd.
Rochester Hills, MI 48309

Customer Service Phone Numbers:
Toll Free (800) 388-2359
Michigan Local (248) 293-0668
(We are on EDT - Eastern Daylight Time)


ATTENTION REGARDING E-MAIL CONFIRMATIONS If you did not receive our e-mail confirmation it is because you are using an e-mail spam-blocker or spam-filter and it screened out our confirmation. If you received an Order Number or Invoice Number after completing your order, be assured that your order was received.


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Customer Service - Refunds - Returns

Q: I live outside of the United States. Can you ship an order to me?
A: Not at this time. We currently ship orders to U.S. destinations only.

Q: My banner was damaged in transit - what should I do?
A: Please send an email message to our customer service department advising us of damage in shipping, including your mailing address. We will gladly send you a return shipping label and a pre-paid postage sticker for use in returning the damaged banner to our factory. After confirmation and receipt of your banner, we will issue a debit to your credit card account (refunding purchase price + associated shipping charges). Our sincere apologies if this ever occurs! customerservice@partybanners.com

Q: My banner was damaged outside - can I have a refund or replacement?
A: We're sorry, but we cannot refund or replace banners that are damaged or destroyed as a result of outdoor installations. The burden and responsibility of such must rest with you - there's no other way.

Q: My personalization was spelled wrong - can I have a refund or replacement?
A: In the event your banner arrives with the incorrect spelling of any part of your personalization (according to the online form filed during checkout), we will gladly replace the banner or refund your purchase price and associated shipping charges as you prefer. Please advise our Customer Service Dept via email of the mis-spelling.customerservice@partybanners.com.Note:We are not responsible for spelling errors made by customers and refunds or replacements will not be given if this occurs. Please double-check the spelling of any personalization while filling out the online order form.

Q: My banner didn't arrive in time for my event - can I have a refund?

A: We're sorry, but we cannot assume the responsibility for a banner that arrives late. As long as we turned around (shipped) your order within the time that we promised (2 business days for Priority and 1 business day for Express service) and sent it to you via the shipping method that you chose, we are not responsible if your banner did not arrive in time. We provide clear instructions and information regarding the shipping service options available to our customers. They are available inside and outside the checkout process. To review or find out more, go here: Shipping.

Q: I have a complaint - to whom may I share my dissatisfaction?
A: Please contact our Customer Service staff with any complaints regarding our products, services, or website. Email us at: customerservice@partybanners.com

Q: Do you offer any guarantees?
A: Yes. We guarantee that we will produce every banner “as ordered”. That is, each order will have the correct customer-chosen: Banner, Quantity, Color-Combination, Personalization, and Grommet Option. In addition, we guarantee to ship said order within the time promised, and to ship such order in the Shipping Method chosen. We make no guarantees regarding banner fitness for event/location/venue or for installation method chosen, or regarding timeliness of order to meet event requirements. If the time guarantees above have been met by Partybanners.com, the customer assumes all responsibility and risk regarding timeliness of order for his/her event. This responsibility and risk includes possible delays by chosen shipper. See our shipping info page for further information.

Q: Can you tell me more regarding Refunds / Returns?
A: Yes...Here is our reasonable Refund/Return Policy. Our banners are custom-made personalized products that are only produced when we receive the unique specifications from each customer order.As a result of being a custom-made personalized product, each banner that we produce is of value only to the unique customer who ordered it. It is of no value as a re-sale product to another customer or to PARTYBANNERS.COM. Therefore, we do not issue refunds nor do we accept returns for the following reasons:

1) We will not issue a refund if you or the recipient of the delivery “Refused” the banner package from the delivery carrier and the package is returned to us.

2) We will not issue a refund if you return the banner back to us, either opened or un-opened.

3) We will not issue a refund if the shipping address that you provided is incorrect or if the U.S. Postal Service returns your package back to us as an undeliverable or insufficient address.

4) We will not issue a refund if the banner package comes back to us from the shipping carrier as “Return to Sender” for any reason.

5) We will not issue a refund if you claim that the delivery of the banner came after the time in which you needed it. (As long as PARTYBANNERS.COM has met it's Guarantee Requirements. See our Guarantee Policy above).

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Orders / Using The Shopping Cart

Q: How does the order process and shopping cart work?
A: Once you've clicked on the "View Details" button link, you're on your way. In order to add the banner to the cart, we will need to know the quantity, size, color-combination, personalization, and grommet option choices from you. Our clear and easy form will gather this information. From there, you can choose to continue shopping or else proceed to checkout where you will provide your credit and shipping information via a series of easy to use online forms. Our shopping cart holds banner selections for 30 days - see below for further information.

Q: Can I put my order 'on hold' for purchase at a later date?
A: Yes and No. Our shopping cart will hold banner selections for 30 days. If after adding a banner to your personal shopping cart, you decide to leave the site, you may return to complete your order and purchase your banner(s) providing the cart has retained your selection(s). If your banner(s) are no longer stored in our database, you must follow the normal procedures for making a purchase. If you find a banner you'd like to order in the future, please write down the item number & name of the banner design. We are currently developing an intra-store search engine.

Q: How do I know you received my order?
A: You'll receive a confirmation message (via web page) after you've completed the checkout process. In addition, you will receive an order confirmation email message sent to the address you gave us. You'll receive another email on the day your order is shipped from our facilities.

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Payments / Using Your Credit Card

Q: What payment options do you offer?

A:
Currently, we accept the following methods for payment: Credit Cards - Visa, MasterCard, Discover and American Express. Debit or check cards through any of these service companies are also accepted. We also offer the convenient and popular PayPal and AmazonPay service options. Orders can also be placed by using our shopping cart system and selecting Check by Mail or Money Order by Mail service.Please note that we will not begin production on your order until we have received and processed these payments with our bank. Please print and send a copy of your order along with your payment to the address listed in your on-screen order confirmation. Lastly, we offer a Purchase Order payment option for use by schools, principals and teachers. Using this option requires that your official purchase order paper work be faxed to us to verify the details of your order, contact info, including proper information for shipping address and invoicing. Please fax to: 248-293-0669 or use our fax option with our 800 phone service, call 800-388-2359.

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Privacy / Use of Cookies (Need more info? Go to our Privacy page)

Q: What happens to the personal / financial information I provide with my order?
A: It's used only for fulfilling your order and handling any customer service issue that may arise. We do not share, rent or sell ANY customer information with anyone for any reason. Period!

Q: What's this about cookies?! - I thought you were selling banners?
A: Cookies are used by most all commercial websites. In layman's terms, a “cookie” is a small piece of information sent by a web server and stored on a customer's web browser so it can later be read back from that browser. This is useful for having the browser remember some specific information. PartyBanners.com uses cookies for two reasons only - to store information regarding a customer's banner selection and to retain personal customer information to make future visits and purchases easier and faster. This is done using a customer's email address and a password (which they provide). This is only required during the checkout process and is not requested or necessary to browse our store.

Q: What are your privacy policies and practices?
A: We respect and honor your desire that your private and personal information should stay that way. We do not profile customers or use any personal or financial information for any reason other than for fulfilling your order or providing other services you may have requested and voluntarily agreed to receive. To read and review more, see our Privacy page.

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Security

Q: Can I use my credit card safely at PartyBanners.com?
A: You bet! Our website encrypts your credit card number and personal information prior to transmission over the Internet using up to 256-bit Secure Sockets Layer (SSL) technology protocol to maintain the highest level of security. Your browser will automatically make a secure connection - read more below.

Q: What/who is Volusion and what should I know about them?
A: Volusion, an industry leader in security services for electronic commerce and communication, has issued PartyBanners.com a unique Digital ID assuring visitors and customers of our authenticity and ability to conduct online business transactions that are secure and private by using SSL (secure sockets layer ) encryption technology. Click on any Volusion Secure Site Logo on our site to view our ID certificate.

Q: How and when will I know my connection is secure?
A: Mozilla Firefox and Microsoft browsers each display a unique small lock symbol to identify when you have established a secure connection or entered a secure area. If you see the lock connected, you are linked to a secure environment. Please feel free and confident to enter your personal and credit card information - the encryption is very powerful and is actually safer than handing your card to a clerk or using your card information over the phone. Confirming message windows may or may not pop up (depending on your settings) each time you enter or leave a secure area or connection. We recommend that you try to upgrade to the latest version of your browser whenever possible. These are free to download from each respective vendor.

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Shipping & Delivery

Q: What are your shipping options and associated costs?
A: We use the UNITED STATES POSTAL SERVICE exclusively and offer two different shipping/delivery options. Priority Service orders are shipped within 2 Business Days (Monday thru Saturday) and are sent using the USPS Priority Mail (2-3 day average, not guaranteed) delivery program (4-5 day average to remote areas and during peak shipping times [winter holiday season]). Express Service orders are shipped within 1 Business Day and are sent using the USPS Express Mail (Next-Day*) delivery program (*2 days to remote areas).

Shipping Charges for All SINGLE Regular and Small Sized banners (14 inches or less by 5 feet or less) are shipped from $7.30 to approximately $12.75 for Priority Service and from $19.60 up to $40.90 for Express Service, all depending on your zone location. These prices may vary depending on changing shipping charges from the shipping carrier.

Shipping Charges for All Banners Larger than 5 feet in length are calculated by weight and location (zone).

Shipping Charges for All Multiple Banner Orders are also calculated by weight and location (zone).

To calculate shipping charges on these orders, please click on the CALCULATE SHIPPING BUTTON that you will see as part of the ordering process. Please see our shipping info page for more information.

Q: When will I receive my banner (s)?
A: We take orders 24/7/365. However, orders are considered received (for production/delivery scheduling purposes) if they are completed by 11:59pm EST on any Business Day (Monday thru Saturday, not including USPS Holidays). During checkout you will choose between two different shipping options based upon your need for regular or expedited delivery. Please refer to our convenient chart on our shipping info page to find out when you can expect to receive your order.